Thor Computer Ltd

Description

Thor Computer Ltd is a well-established IT service provider based in Mitcham, Surrey, with 25 years of experience in the IT sector. Led by CEO Michael Mau, the company provides comprehensive computer repair and IT support services across London, Surrey, and Kent.

Key Services:
- Computer repairs and upgrades
- Virus removal
- Remote IT support
- Mac and iMac repairs
- Phone and game console repairs
- Network support
- Office and desk moves

Unique Selling Points:
1. Service Delivery:
- 1-hour average repair completion time
- Free same-day collection and return in local area
- No call-out fees
- Pick and drop service
- Home service available
- 1-hour response time
- 7-day customer satisfaction guarantee

2. Business Model:
- Average ticket price: £140
- 60% B2B focus
- No fix, no fee guarantee
- Payment required upon completion
- Equipment pick-up policy (28-day limit)

3. Customer Support:
- Remote assistance available
- Transparent pricing
- Professional technicians
- Serves both residential and business clients

Quality Assurance:
- 7-day guarantee on repairs
- Transparent service process
- High-quality replacement parts
- Professional partnerships with suppliers like Analogic Computers and LCD4laptops

- Location: London

Our company currently operates with a team of 10 employees and maintains strong relationships with hardware suppliers. While they excel in technical service delivery, they're actively working on improving their marketing and lead generation efforts to expand their customer base.

Ad ID: 80000612983