Senior Computer Repair Technician

Description

Senior Computer Repair Technician — Four Vacancies Minko’s Macs is recruiting four experienced computer repair technicians for our London stores: two full-time and two part-time positions. Pay and working arrangements • Starting pay: £15 per hour plus performance bonuses. • Up to £17 per hour for exceptional candidates who can demonstrate advanced repair skills, successful shop management, strong sales results, excellent independently verifiable customer feedback, Google Ads knowledge, or website/ecommerce maintenance experience. • Full-time roles are based on eight-hour working days. • Permanent, temporary and suitable self-employed arrangements may be considered. Employment status will reflect the actual working arrangement and applicable UK rules. • Candidates must be able to work across our London branches when required. The role This is a senior, commercially focused position for a dependable technician who can manage their own workload, complete high-quality repairs, communicate clearly with customers, maintain a professional retail environment and contribute directly to revenue. Key responsibilities • Diagnose and repair Apple Macs, MacBook Air and MacBook Pro laptops, iMacs, Mac mini, Windows PCs, laptops, desktop computers and related devices. • Complete screen, battery, keyboard/top-case, charging-port, storage, memory and other hardware repairs to a consistently high standard. • Diagnose logic-board, power, liquid-damage, overheating, operating-system, malware and data-related faults. • Test, clean, prepare and present repaired and refurbished devices professionally. • Manage repair workloads independently and meet agreed deadlines. • Give customers accurate diagnoses, quotations, progress updates and collection information. • Maintain complete repair, customer, stock, parts and collection records. • Record daily cash and card income accurately and assist with routine accounting records. • Maintain inventories using Microsoft Excel or equivalent spreadsheets. • Identify parts required and follow approved sourcing procedures. • Generate sales, recognise genuine customer needs and convert suitable enquiries into profitable work. • Protect the company’s reputation through excellent workmanship, communication and customer service. Essential requirements • Substantial commercial computer-repair, technical-retail or store-management experience; around ten years is preferred for this senior position. • Strong practical knowledge of computer diagnosis, component replacement and quality control. • Proven hardware-repair capability and confidence working independently. • Strong spoken and written English with accurate record-keeping skills. • Good Microsoft Excel skills. • Proven sales ability and understanding of revenue, margin and commercial targets. • Excellent reliability, timekeeping, organisation and professional conduct. • Verifiable professional references. • Ability to work across multiple London locations when required. • Right to work in the United Kingdom. Helpful higher-rate experience Successful management of a computer-repair or technology store; advanced board-level or component diagnosis; independently verifiable customer feedback; strong sales results; Google Ads; website maintenance; ecommerce administration; stock control or accounting. Interview and training Shortlisted applicants will be invited to Minko’s Macs Camden, 5 Ferdinand Street, London NW1 8ES. The interview lasts approximately 90–120 minutes and includes a theory and practical assessment. Successful candidates will complete five days of training, normally in Camden or Lewisham according to operational requirements. The intended start date is 1 November 2026. Benefits • Performance bonuses linked to agreed revenue, productivity and genuine customer-satisfaction targets. • Full-time and part-time opportunities. • Opportunity to take responsibility for a branch and contribute to business growth. • Practical training and clear performance expectations. How to apply Submit a current CV, full employment history, details of repair and diagnostic experience, examples of stores or workshops managed, evidence of sales achievements, relevant Excel/stock/accounting/digital skills, availability, preferred working arrangement and two professional references.

Ad ID: 5419185150