Blackbird Bakery Shop Manager

Description

Shop managers Blackbird Bakery

Are you a visionary leader with a passion for excellence? At Blackbird, our Shop Managers are more than just administrators—they are the driving force behind our success. We’re looking for a proactive, business-minded individual to manage the day-to-day running of our shop with efficiency, heart, and a "Service First" mindset.

If you know how to build a high-performing team and treat a business like it’s your own, we want to hear from you!

The Blackbird Way: Leading the Culture

As the Shop Manager, you are the ultimate ambassador of our four core pillars:

🗣️ Plain Talking: You promote clear communication. Whether it’s cascading weekly updates or holding monthly team meetings, you ensure everyone is on the same page with honesty and respect.

🌟 Real Me: You lead with pride and ownership. You aren’t afraid to question the status quo to move the business forward, and you always represent Blackbird at the highest level.

🤝 Working Together: You cultivate a culture of retention and recognition. You manage work-life balance for your team, clarify roles, and ensure a seamless, positive operation where everyone feels valued.

☕ Service First: You don’t just meet customer expectations; you consistently exceed them. You actively seek feedback and implement actions to constantly improve the local community's experience. The Mission & Purpose

To manage the day-to-day running of the shop in the most efficient and effective manner. You will deliver the highest possible standards of service through a highly trained and passionate team while being pro-active in maintaining and improving turnover and profitability.

Key Objectives

Strategic Growth: Deliver business strategies and maximize revenue while minimizing costs.

Team Development: Develop a motivated, high-performing team committed to clear goals.

Safety & Well-being: Protect the health, safety, and well-being of our customers and teams.

Brand Excellence: Ensure product quality and presentation consistently follow the "Blackbird Bible."

Your Responsibilities: Leading the Business

🚀 Operations & Profitability

Financial Savvy: Use key financial indicators to evaluate the business and act on opportunities.

KPI Management: Complete rotas, forecasting, and KPIs daily; take remedial action when needed.

Sales Initiatives: Create and deliver local marketing plans, sales initiatives, and staff incentives.

Stock & Standards: Order and control stock according to procedure; ensure equipment is maintained within budget. Community: Maintain great relationships with local residents and surrounding businesses.

👥 HR & Team Leadership

Development: Manage succession planning and ensure all team members attend relevant training.

Relations: Give guidance on employee relations in consultation with the Head Office team.

Admin: Ensure all personnel files are complete, accurate, and legally compliant.

📦 Stock, Safety & Controls

Quality Control: Ensure deliveries are checked for quality/quantity and stored to food safety standards.

Audits: Maintain high hygiene standards and perform daily stock audits/rotations.

Security: Take full responsibility for cash security and banking procedures at all times.

Health & Safety: Identify hazards, take corrective action, and respond to any food hygiene issues to protect the brand.

The Attributes We Value

Passion for leading food & drink quality and an excellent customer experience.

Excellent Communication skills and a professional approach.

Fantastic Standards and a "can-do" attitude.

Outgoing & Lively personality.

Flexible, Committed, and Highly Motivated. Please note: These are the key tasks for the role, but the list may change in line with business needs.

Ad ID: 5418514124