Andy Hanselman Consulting

Description

Hello There!

My name's Andy Hanselman and I’m a keynote speaker and author. I can help your people create 'Outstanding' Customer Experiences With AI!

No, not 'Artificial Intelligence' but 'AUTHENTIC INTERACTIONS!' - genuine, human, personalised experiences that 'delight' customers, build loyalty, and set you apart from your competitors.

Whether it’s inspiring a whole company audience, equipping your customer-facing people, supporting your managers and team leaders or challenging your senior leaders, my goal is always the same:

"To leave your people energised, entertained, and empowered to make a real difference (a ‘Dramatic Difference’ that is) for your customers – and your business"

No gimmicks. No scripts. No 'Have A Nice Day'! Just practical tools, techniques and actionable insights that your people can put into practice immediately.

For over 30 years, I've been researching, working with, learning from customer focused businesses and showing how they take a ‘Dramatically and Demonstrably Different’ approach to ‘Maximising’ their customer relationships. These ‘3D Thinkers’ proactively give the best to, and get the best from, the customers they want. The result? Increased opportunities, customer loyalty and profitability.

I work in all sorts of sectors and just some of the businesses I've done it with include Tommy Hilfiger, Specsavers, Santander, Vistage, Contact Centre World and Mobile Mini.

Here are my 3 most requested keynotes. Each one is always tailored specifically to your audience. You tell me the issues and challenges the audience faces and and I'll tailor something to suit!

CREATE 'OUTSTANDING' CUSTOMER EXPERIENCES WITH AI!
In this stimulating and challenging keynote, I give your customer facing people practical tools to take responsibility to 'delight' their customers by delivering genuine, human, personalised 'Authentic Interactions' that make them feel valued, get them to come back for more and tell others about you!

FORGET CRM, THINK MCR! MAXIMISE YOUR CUSTOMER RELATIONSHIPS!
This keynote is ideal for your sales people, account managers and customer service people to get them proactively focusing their efforts on building relationships that give the best to, and get the best from, the customers you want!

LEADING FOR 'OUTSTANDING' CUSTOMER EXPERIENCES? - THINK UBER!
This one is ideal for your leaders and managers and no, it's got nothing to do with taxis! It gives them tools and techniques to engage, empower and enable their people to create outstanding experiences and deliver those genuine, human and personalised 'Authentic' customer 'Interactions'!

WHY BOOK ME?

6 'DRAMATIC DIFFERENCES' ORGANISERS SAY SET ME APART:
When you’re choosing a keynote speaker, you want someone who delivers more than just motivation. You want a speaker who engages your audience, gives them practical tools, and makes you, the organiser, look good for booking them.

That’s exactly what I do. Over the years, clients have told me there are '6 Things' that make me different… and make their events a success....

1. 'REAL WORLD' INSIGHTS:
Over 30 years of experience working with successful customer focused businesses and their leaders means I share proven lessons that actually work — not just theory.

2. PRACTICAL ACTIONABLE IDEAS:
With more than 2,000 presentations delivered in 12 countries, I know how to engage any audience — and give them tools they can use immediately.

3. TAILORED SPECIFICALLY TO YOU AND YOUR AUDIENCE:
Every keynote is personalised to your people, your challenges, and your goals. No “off the shelf” talks — your audience gets what’s relevant to them.

4. BEYOND THE KEYNOTE:
Want more than a keynote? I also deliver interactive workshops, panel sessions, facilitation, and in-depth training to embed the learning.

5. FRESH, RELEVANT CONTENT:
I’m constantly researching best practice and new case studies so your audience gets current, real-world examples that fit today’s (and tomorrow's) business environment.

6. 'MOTIVATION' THAT LASTS:
Yes, people leave inspired — but more importantly, they leave with practical tools and techniques to create a difference in your business - a 'Dramatic Difference' even!

Here's What Some Of My Clients Have Said:

"We were absolutely delighted to have the opportunity to have Andy present at our annual UK conference. His ability to tailor his message and connect with the audience was outstanding. His ‘3D Thinking’ philosophy really resonated and aligned with our current journey as a business and Andy’s extensive exposure to amazing businesses around the world helped bring a tangible reality and absolutely brought the theory to life, in a thought provoking, humorous and engaging way. I would personally recommend Andy Hanselman to any business, on any scale"
Andrew Thomson, Managing Director, Mobile Mini

"Andy's keynote address was a high point of our Kuwait Service Excellence Conference. He gave us some really valuable and important messages on how, as leaders and managers, we can bring the best out of our team. We were delighted by the positive impact Andy had both on our event and our delegates. Feedback included comments such as 'What a keynote', 'Amazing presentation - more of this next year' and many more. His message and material travel well"
Abdul Quol- Ali, Event Organiser, Kuwait Service Excellence Conference

“Andy was fantastic from my first contact with him through to his presentation on the day and the follow-up afterwards. I’d seen some of his presentations on-line and we were looking for somebody who would get our team thinking differently, who would bring energy to our away-day and facilitate an environment where everybody in the team would learn more about each other. Andy took the time to understand our business and our requirements, and prepared material which hit the nail on the head. Feedback on the day was fantastic and the team regularly refer back to things they learnt from Andy’s presentation and the materials he left us with”
Jonathan Stott, Managing Director, Gateley Hamer

"The feedback from all that took part was incredible and it was refreshing to see the change in approach and attitudes. The team also felt more gelled as a result as it gave them an opportunity to share experiences and work on common goals. The long term result has been a more energised workforce, a focused approach to the sales cycle and an increase in sales revenues for the entire team"
Chris Muscroft, Technology Services Director, Highlander

“Andy is a real champion for demonstrating how you can set your business apart from your competitors. I can’t recommend him highly enough”
Tom Hardy, MD, Crown Labels

“I did think it would be spoon fed information, guru-style, but it was engagingly human. Andy engaged us in a variety of ways – listening to us, encouraging participation and providing practical ideas”
Anne Woodhead, University Of Hull

"Andy is an engaging and highly entertaining speaker who brings business sense to the benefits of delivering an exceptional customer experience!"
David McKown, Director of University Hospitality Seminars

"It is my pleasure to recommend Andy Hanselman. His enthusiasm and ability to make people think completely differently is so refreshing. Andy attended a briefing meeting to understand the message I wanted to relay to my team and then developed his keynote. He delivered it with humour, passion and thought provoking elements ensuring that captured the audience with participation and engagement. Andy delivered a presentation which allowed us as a team to think ‘Dramatically and Demonstrably Differently’ on how we will build our customer relationships for the future!”
Karen Mitchell – Senior Customer Service Manager at B.Braun Medical Ltd

"Andy's masterclass on creating an UBER Culture was one of the highest rated presentations by my leadership group of SME owner directors and that is after over sixty other presentations over the years. Refreshingly free from gobbledygook, Andy used numerous real examples to demonstrate how any business can become Dramatically Different and have an UBER Culture and he did it with good humour. He'll be invited back by popular demand"
Denis Kaye, CEO, Yorkshire Leadership Group

“Andy absolutely did what it said on the tin! He was thought provoking, relevant and fun”
Debbie Harrison, Managing Director, Pricecheck

"I was overwhelmed by how much I learned attending a workshop by Andy Hanselman. I was fascinated listening to his wealth of experience and It was incredible how he managed to create such relevant and inspiration for my own business model. Moreover the solutions presented were so workable and achievable; I have already put several in place and the results are excellent"
Helen Dimmick, Managing Director, Helen Dimmick Design

“Just wanted to say again a big thanks for the keynote today. The group really enjoyed it and the feedback was really positive. Rest assured I will be sharing the success around our leadership groups and I truly hope that this develops into something bigger in the future. I feel that we could all learn from your invaluable sessions and I certainly will do my upmost to promote you across the wider CYB network”
Kevin Elliot, Area Manager, Yorkshire Bank

“Thank you for your excellent presentation at our conference - it was the one that was talked about all evening! You definitely got everyone “doing something!”
Annalese Bone, Hunters Estate Agents

“When it comes to gripping the attention of an audience, Andy is a consummate professional! His knowledge of leadership and organisational culture is fantastic and he always backs his theories up with examples that have been put into practice by well known companies around the world. If you want to acquire new knowledge and build new skills then book this guy....You'll also have fun during his time with you, which is massively important to me when it comes to retaining the attention of many people in one room. Well recommended!”
Steve Taylor-Smith, Managing Director, One Economy

“I have been to 5 of Andy's workshops in various guises over the years and am always impressed by the energetic and engaging way that he brings ideas to life. I learn something new every time and his content is always extremely topical and relevant. The presentations are jam-packed with great examples and practical ideas that can be taken away and implemented”
Mark Stephens, CEO, Entrepreneurial Spark

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