Building & Renovation Services

they did 3 stores for me now highly recommend

I found working with Design 121 to be so easy. They were always helpful and responded to my needs.

This review is based on the introductory package which is ~£500 (incl. tax). I’ll start by saying that if you already have some form of appreciation for interior or aesthetics in general and are looking for a company to help add real value especially on the design front, then this is probably not the company for you. They might be ok if you have no idea where to even start and needed a generic combination of furniture. There was no need for the initial consultation at my flat because the final proposal had no reflection of this. I felt the service was rushed from the start (when they were trying to up-sell me to the Bronze package before understanding what I am trying to achieve) to finish. After the initial “consultation” at my flat, the first proposal was given, which was just a random collection of furniture. I then spent up to an hour writing very detailed feedback to really help them guide me through the design process, and after all of that, pretty much nothing had changed in the “second” draft, a few furniture items had slightly changed colours or one or two max more items where added. No real change in what they were to deliver, which is a pre-made “design” output. Upon receiving the “second” draft, they made no mistake in rushing me to select what I liked and sign the document. Attention to detail was also poor, even within their recommendation which I won’t bother going into. To summarise, passive aggression on trying to maximise the money they make from you, you DO NOT get a personalised service, and if you are looking for a real design-edge then go somewhere else as this company is not for you. ****Only Edit is a response to the below response from design 121 **** 1. £500 tax included - wasn’t clear on the above 2. You were trying to upsell me even before you had my briefing. 3. Yes you are right, I only needed furnishing and your recommendations did not match my briefing and upon giving detailed feedback, you had hardly changed the furniture and the design concepts where identical to your initial attempt - this my point. It’s not a personalised service. 3. “Improve my space” this was a brand new flat that had never been lived in. A blank canvas. I’ll reiterate my point, if you are looking for a personalised service. This is not the company for you.

Very happy with the company’s services who I have used several times. Their designer Elena who was in charge of my projects was extremely professional & had a vast array of experience. I would always choose Design 121 & team members like Elena.

Thank you so much for your fantastic design & construction job that you have done for us.