EDF

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The ASHP installation scheme was put forward by my electricity supplier EDF. EDF put me in contact with CB Heating who designed the system in accordance with my wishes and home layout. The installers turned up on time on the day we had arranged. The work was carried out smartly and efficiently and answered all my questions. The only comment I would make is that it would have been useful to have received information about the sequence of the work. (eg when the water would be turned off) At the outset I was told the installation might take upto five days. It was completed in two.

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CB Heat Pumps we’re recommended by my energy supplier EDF which initially made me suspicious but having contacted them it was clear that they were extremely professional and I felt I was in good hands. The team worked hard and quickly and the pump and radiators were up and running in 4 days. It took another 3 to 4 days to finish the work completely as 2 radiators arrived late but this wasn’t a problem. A warning light came on after the work was completed but the plumber dropped in and fixed the minor problem which had not impacted the provision of heat or hot water.

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Superb from start to finish. I was directed through EDF to CB heating so slightly nervous in that I hadn't heard of them before but I cannot fault anything. Survey was great and was given the best solution for a tricky situation in that it was a mid terraced house and the close proximity of boundaries and neighbours but they came up with the air source heat pump being located to the bottom of garden with pipework run underground back into house. Installer was great and have always been able to contact someone with any queries. Thanks again CB heating

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called CB Heating for advice and clarification regarding the estimate I received via EDF for an air-source pump. The gentleman I spoke to could not have been more helpful and there was no feeling of being 'sold' to, which was very refreshing. I have no experience to date of this type of heating and he was extremely patient and explained how the system works. He seemed to be able to put himself in my position and was just objective and wanted to help me to understand. I am not at all technically minded but I learned a great deal in a few minutes, and I shall have every confidence in using CB for my installation.

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Making the move to an Air Source Heat Pump was a big decision for us. We were directed to CB Heating from the EDF website. We felt this would offer us a reputable and reliable service. We have not been disappointed. We had multiple contacts over our journey with CB Heating via email and phone appointments. In particular I would like to thank Ramya for her patience and on going support even after installation. CB Heating made our journey easier by arranging the Energy Performance Certification, Boiler Upgrade Scheme Voucher and logistics. The EPC required some radiator upgrades to the house. Which we had to organise. Fortunately the approved installer Andy was able to facilitate these upgrades privately. The installation itself took 4 days. We were only ever without water for short periods of time. Andy’s team worked hard, were punctual and tidied after themselves. We have since had the gas meter removed and replaced the gas cooker with electric. The Air Pump is not as noisy as I expected, so far. The summer has not required us to use the heating yet. However the setting up of the hydro box settings has not been plain sailing. The installation and operating manuals require some study and usage of technical jargon. I’m getting there. A very useful function on the hydro box is the “breadcrumbs”. It’s a feature that allows you to be guided through the various menus using screen numbers that correspond to the manuals. We’ve had to have Andy back a few times to tweek with the settings but the hot water (DHW) works well. The central heating (Space Heating) does work but we’ve not had much use yet and again there are settings to get familiar with. I still find it amazing how cold it is standing in front of the air source heat pump outside in all weathers. Some downsides are a large volume of exposed insulated pipe work, junction box and industrial looking isolation switches in the utilty room. I feel it will still take me until next year to understand and operate the system fully. But I know that I can still contact Andy or CB Heating for their support.