REMOTE MORTGAGE CUSTOMER SERVICES ADVISOR

Description

MORTGAGE CUSTOMER SERVICES ADVISOR

* 100% REMOTE WORKING (UK ONLY)

* START DATE - 26TH JAN 2026

* £25,000 + BONUS

* 25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE

* ALL EQUIPMENT SUPPLIED

*** WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY ‘YES’ TO HAVING BOTH OF THE FOLLOWING):

* High-volume, 100% telephone-based, Customer Service experience (B2C)

AND

* Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 26th Jan 2026. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.

If you are looking for a fully remote role within Customer Services and have Financial Services experience, don’t delay, APPLY TODAY!

SOME of their FANTASTIC benefits include:

* FULLY REMOTE working with FULLY REMOTE training

* All I.T equipment supplied

* A yearly bonus

* Frequent staff incentives which include high street vouchers

* Annual awards

* Employee assistance and welfare programme

* Private healthcare

* Subsidized gym memberships

* Long Term Progression opportunities

IMPORTANT – PLEASE NOTE:

This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date.

The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful

Remote working/work at home options are available for this role.

Ad ID: 5417282692