Loan Servicing Manager

Description

Job Title: Loan Servicing Manager

Location: Buckinghamshire Hybrid 3 days WFH

Salary: Up to 50,000 depending on experience

Hours: Monday to Friday 9 am to 5 pm

Benefits:

Bonus: Up to 10% based on performanceLife Insurance: Up to 4x salaryPrivate Medical: Vitality cover for you & your familyHybrid Working: 3 days from home, flexible optionsPaid Time Off: 33 daysPension: Competitive employer contributionsWellbeing: Mental & physical health supportCulture & Growth: Inclusive, supportive team with training, career developmentAbout the role of Loan Servicing Manager:

This role offers the opportunity to manage a diverse portfolio of bridging and specialist mortgage loans within a fast-paced and customer-focused environment. You will play a key role in delivering exceptional customer experiences, providing proactive loan servicing, and supporting customers throughout the full loan lifecycle - from post-completion through to redemption. The position also involves early-stage arrears management, where your problem-solving skills and customer-first approach will help deliver positive outcomes while ensuring compliance with company standards and FCA regulations.

Responsibilities required for the role of Loan Servicing Manager:

Manage the complete servicing journey for bridging and buy-to-let loans, from post-completion through to redemption.Proactively monitor loan accounts, including early arrears and watchlist cases, taking appropriate action to minimise risk and resolve missed payments.Process refurbishment drawdowns, loan extensions, and redemption requests efficiently and accurately.Deliver a responsive and professional customer experience across phone, email, and written correspondence with borrowers and third parties.Support new borrowers by making first-payment contact, ensuring clarity around payment schedules and loan obligations.Investigate payment issues and work closely with customers to agree suitable solutions and return accounts to good standing.Track and report on arrears trends and portfolio performance, contributing valuable insight to the wider business.Assist senior management with MI reporting, operational support, and continuous system and process improvements.Maintain accurate loan records and ensure all servicing data is updated in line with company and regulatory standards.Support specialist servicing and recovery activities where required, gaining exposure to a broad range of cases.Produce customer communications including welcome letters, end-of-term reminders, and redemption documentation.Take ownership of pre-arrears and watchlist accounts through proactive case management and effective borrower engagement.Prepare and issue accurate redemption statements for bridging loan customers and stakeholders.Experience required for the role of the Loan Servicing Manager:

Experience in mortgage servicing, arrears management, or portfolio management within Bridging & buy-to-let.Experience within an FCA-regulated environment.Strong customer-centric mindset and communication skills.Data-driven approach with a focus on risk management.For more information regarding the role of Loan Servicing Manager, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Ad ID: 5418393986