Delegated Authority Customer Oversight & Support Manager

Description

Delegated Authority Customer Oversight & Support Manager

Insurance

London

70,000 - 80,000 Depending on experience

Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis.

This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework.

About the Delegated Authority Customer Oversight and Support Manager;

You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomesYou will be conducting customer support assessments across the delegated life cycle whilst executing improvement plansEnsuring delegated arrangements meet Consumer Duty standards and regulatory expectationsApply risk-based oversight to partners and outsourced providers.Conduct reviews of customer journeys and sales processes to assess customer understandingLead thematic reviews, case-based reviews, and assessments to identify non-standard outcomesContribute to reports and governance forums, present to the board and committees where required

Experience required for the Delegated Authority Customer Oversight and Support Manager;

Good understanding of primary insurance products and servicesExperience within a delegated authority setting is highly desirableIn depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation.Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as requiredSenior stakeholder management, report writing and presenting.Compliance experience with the Insurance Distribution DirectiveBenefits include;

Hybrid working 2 days in officeOn-site lunches and a newly refurbished office25 days holiday + bank holidaysFamily-forward business with market-leading parental benefits10% Pension ContributionsPrivate Medical InsuranceApply Now or contact Chelsey Saxon for a confidential discussion.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Ad ID: 5417388092