Customer Service Officers (Inbound)

Description

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)

Duration: 3 months initially

Pay rate: £13.80 PAYE per hour + holiday pay

Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.

The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.

There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.

The person will also be required to demand capture to so the call data can be analysed.

Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.

There are no data protection questions asked at this stage as this will be verified by the end team.

The initial training is for 1 week.Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Ad ID: 5416979427