Customer Service Executive

Description

Are you passionate about delivering exceptional customer service and building long-term client relationships? If so, we'd love to hear from you.

Our client is a well-established and growing business looking to add a Customer Services Executive to their friendly and professional team.

The Role

As a Customer Services Executive, you'll be the first point of contact for clients, providing expert support throughout the customer journey. You'll be responsible for handling enquiries, preparing quotations, managing renewals, and ensuring customers receive outstanding service at every stage.

This is a varied role that combines customer service, account management, and administration within a fast-paced and highly regulated environment.

Key Responsibilities

Managing new business enquiries and preparing quotations

Supporting existing clients with renewals and policy amendments

Delivering excellent customer service via telephone, email, and online channels

Building strong relationships with clients and key stakeholders

Liaising with insurers and internal teams to ensure the best customer outcomes

Maintaining accurate records and updating internal systems

Ensuring all work complies with industry regulations and company standards

About You

We're looking for someone who is:

Confident communicating with clients over the phone and via email

Highly organised with strong attention to detail

Able to manage multiple priorities and work efficiently

Comfortable using Microsoft 365 and CRM systems

Professional, personable, and customer-focused

Knowledgeable in commercial insurance (beneficial but not essential for the right candidate)

What's on Offer?

Opportunity to join a growing and specialist business

Supportive and collaborative working environment

Ongoing training and professional development

Career progression opportunities

Competitive salary and benefits packageIf you're looking for a role where you can build strong client relationships, develop your insurance knowledge, and become part of a successful team, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5419038621