Credit Controller

Description

About the Role

We're looking for an experienced Credit Controller to join our Finance team and take ownership of the debtor portfolio and cash collection process. This is a hands-on role suited to someone who's comfortable managing customer relationships as well as the numbers: chasing payments by phone and email in a professional and courteous manner, resolving billing queries, and keeping debtor days on track.

You'll work closely with the finance function, including invoicing and management reporting, as well as the wider business, and play a key part in protecting cash flow across the business.

We're ideally looking for someone motivated and excited to take ownership, improve credit control processes, and make an impact in a fast-paced, growing business.

Hours: This is a part-time role, Monday to Friday. We are happy to explore flexible options and discuss preferred hours and working days with candidates during the hiring process.

Location: This is a hybrid role, with two days per week based in the office. The specific working days will be agreed as part of the hiring process, taking into account the hours and days agreed with the successful candidate.

Contract Duration: 12 month fixed term contract.

Key Responsibilities

Take ownership of the debtor portfolio, managing the credit control and cash collection process to ensure prompt payment of invoicesProactively chase outstanding invoices via phone and email, maintaining a professional and constructive toneManage customer statement runs and Direct Debit collection reporting, ensuring accuracy and timely distributionOversee escalation processes for overdue debt, including initiating legal action where requiredInvestigate and resolve invoice queries and disputes in a timely manner, liaising with sales, account management and operations teams as neededAnswer and manage queries via the finance phone line and email inboxMonitor and report on debtor days, aged debt, and cash collection targetsPost cash allocations and reconcile customer accounts accuratelyIdentify process improvements to reduce bad debt and improve collection efficiencySupport month-end close activitiesMaintain accurate records of all collection activity and customer communicationsProvide administrative support to the finance team

Essential Skills & Experience

Credit control experience, ideally in a SaaS businessExcellent spoken and strong written communication skillsAbility to build customer and stakeholder relationshipsComfortable working in a fast-paced, dynamic environmentComputer proficiency, ideally with advanced Excel skills; experience with accounting software is a bonus but training will be given

Ways of Working & Personal Attributes

Strong organisational and prioritisation skills with excellent attention to detailProactive, self-motivated and driven, ability to problem solve and work independentlyAdaptable to change and new challengesAble to communicate confidently and professionally internally and externally across all levelsDriven to deliver positive business resultsPersonable and outgoing, with a good sense of humourBe a positive advocate for our company valuesA collaborative team player

REF-(Apply online only)

Ad ID: 5418974811