Credit Controller

Description

Credit ControllerJob Type: Temporary office-based role until the end of September 2026 Location: Lower Kingswood, Surrey- office based roleHours: 09.00am- 17.00pm (35 hours)Hourly Rate: GBP15.38 per hour PAYE or GBP19.50 per hour via an umbrella company.

A well-established SME within the utilities sector is seeking a proactive and resilient Credit Representatives to join their credit control team on a fixed-term basis until the end of September. This role will suit individuals who are confident managing high-volume phone activity, can hold firm but professional conversations, and are comfortable working to cash collection targets in a fast-paced environment.

Core Responsibilities:

Chase outstanding invoices from 10 days overdue to 100+ days on a dual fuel portfolioWork a ledger of approximately 300-400 accountsAnalyse and prioritise debt using a structured, methodical approachMake and receive high volumes of calls (target of 30-40+ per day)Maximise cash collection against set targetsUse utilities knowledge to resolve or escalate customer queriesInvestigate customer and contract details to identify reasons for non-paymentNegotiate fair and mutually satisfactory payment outcomesConvert customers to Direct Debit where possibleApply logic and sound judgement when assessing debt liabilityUse a wide range of available tools to support debt collectionMake effective credit decisions to progress each case appropriatelyManage relationships with internal departments and provide constructive feedbackConsider external influences that may impact risk and cash collectionCommunicate clearly and professionally with customers and colleagues (verbal and written)

Ad ID: 5418377611