Client Services Manager - Fund Services

Description

Client Services Manager - Fund Services - Banking

London (3 days onsite)

£650 per day - UMB

9‑month contract

We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment.

This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders.

The Role

You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience.

Key responsibilities include:

Managing overall client service delivery across multiple business lines

Acting as an escalation point for client issues, ensuring timely resolution

Overseeing multiple concurrent service matters and driving them through to completion

Coordinating cross-functional teams to ensure alignment and delivery consistency

Building strong relationships with senior client stakeholders

Supporting service reviews, monitoring delivery performance, and identifying areas for improvement

Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation

What We're Looking For

Strong experience within financial services, ideally within client service, operations, or service delivery

Broad understanding of fund administration, transfer agency, and/or fund accounting

Experience operating in a client-facing role with senior stakeholder interaction

Proven ability to manage complex service environments and multiple priorities

Confident handling of escalations and challenging client situations

Excellent communication, coordination, and stakeholder management skills

Ability to work collaboratively xjnqpsq across teams and bring together different areas of the business

What You'll Bring

A pragmatic and solutions-focused approach to client service delivery

Strong relationship-building skills and professional credibility

Ability to operate effectively in a fast-paced, evolving environment

A collaborative mindset and the confidence to engage at senior levels

Why Apply

Opportunity to work within a stable, experienced, and collaborative team

Exposure to complex, high-value client relationships

Broad, end-to-end oversight across multiple service lines

A role with meaningful impact on client experience and delivery outcomes

Ad ID: 5418465094