Claims Manager

Description

Claims Manager - Insurance Brokerage (Southport) About the Role: We are seeking a highly experienced Claims Manager to lead our dynamic team in a fast-paced brokerage environment. This role requires a confident and strategic professional to oversee the claims operation, drive performance, and provide exceptional client service.

Key Responsibilities:

Supervise, mentor, and coach a team of claims handlersReview individual performance and provide constructive feedbackManage team workload and allocate resources effectivelyIdentify training needs and support professional developmentEnsure timely and accurate claims processingMaintain compliance with internal policies and external regulationsResolve escalated complaints with professionalism and empathyConduct regular audits and implement quality control measuresAnalyse performance data to identify trends and improvement opportunitiesCollaborate with other departments to streamline processes What We're Looking For:

Proven experience in claims management within the insurance industryStrong leadership and coaching skillsExcellent communication and problem-solving abilitiesA passion for continuous improvement and client satisfactionKnowledge of industry regulations and best practises Location: Southport (Office-based)

Salary: Circa GBP45,000

Hours: Monday to Friday, 9am-5pm

Overview: In this role, you will be responsible for supervising, mentoring, and coaching a team of claims handlers. You will also review individual performance and provide constructive feedback, manage team workload and allocate resources effectively, identify training needs, and support professional development. Additionally, you will ensure timely and accurate claims processing while maintaining compliance with internal policies and external regulations. As the go-to expert for complex claims and escalations, you will also be responsible for resolving escalated complaints with professionalism and empathy, conducting regular audits, and implementing quality control measures. Moreover, you will analyse performance data to identify trends and improvement opportunities and collaborate with other departments to streamline processes.

What We Offer: Competitive salary circa GBP45,000Supportive, collaborative team cultureOpportunity to shape and grow a high-performing claims functionCareer development and training opportunities Ready to lead with impact? Apply now and bring your expertise to a brokerage that values precision, people, and progress.

Ad ID: 5417496909