Account Management

Description

Account Manager

Location - Stevenage, Hertfordshire, fully office based

Salary - GBP25,000 to GBP30,000pa (depending on experience)

Hours - Full time, Monday to Friday, 08:30 to 17:30

Contract - Permanent

Benefits

Salary between GBP25,000 and GBP30,000 pa. (depending on experience)

Discounted gym membership after qualifying period

Private healthcare after qualifying period

Full-time, office-based role within a growing business - offering payroll client services to individuals and businesses

Structured training and progression opportunities

Supportive team environment with long-term career development

The Role

Our client is looking for a confident and driven Account Manager to join their growing payroll operations team at their Stevenage head office.

This role will see you taking ownership of a portfolio of clients while supporting their workers through the full onboarding and payroll processes. You will act as a key contact for both clients and candidates, ensuring a smooth, compliant and highly professional service at all times.

This is a hands-on, fast-paced position suited to someone who enjoys building relationships, problem solving and working as part of a busy, collaborative office.

Key Responsibilities

Manage a dedicated portfolio of client accounts across multiple sectors

Oversee the full onboarding process for new workers, ensuring all details are correct for payroll deadlines

Carry out right to work checks, as well as compliance checks, in line with current UK legislation

Explain payroll structures clearly to workers so they fully understand their pay & the payroll processes

Handle inbound calls and emails, resolving queries related to pay and onboarding, offering a service of excellence to all those you support

Liaise closely with the payroll team to ensure accurate weekly payments are processed in a timely and efficient manner

Develop strong, long-term relationships with clients through excellent service delivery

About You

Confident, professional, and comfortable speaking with a wide range of people

Be highly organised with strong attention to detail

You will be able to explain information clearly and simply to everyone you support

Have a customer-focused attitude with a calm, solutions-driven approach

Previous experience in payroll would be beneficial, or recruitment or compliance is an advantage, but not essential

You will enjoy working in a fast-paced, office-based environment

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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Ad ID: 5417503260