Solihull Paws

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From my cameras I witnessed chaos when the girl arrived to collect my neighbours dog in mini with several other big dogs ! They were jumping around unsecured I have told my neighbour as I was concerned for her small dog

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I haven't moved to the area yet or else I would have been using them by now. Their response was top class

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After using Solihull Paws for a year, after what started a good relationship, the communication all of a sudden became very poor with frequent unreliability. There was no response to text or phone calls. They were just blatently ignored, even though I asked politely if someone could update me, or let me know why my dog all of a sudden had stopped being collected for his run. Whether it was because he went from weekly to ad hoc I don’t know, but was reassured that this wouldn’t be a problem. If they are overloaded with dogs then they need to at least have the decency to let people know. It’s very unfair to the dogs and Very unprofessional.

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My pooch absolutely loves her walks with Katie. Katie helps me put massively walking Harlow while I am at work. It’s hard to find someone you can trust so it’s lovely to have someone like Katie to help. I would 100% recommended Solihull paws if you need someone to help out with your new arrival or old friend xx

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I used solihull paws from sept 2023 until April 2024. Only required 8 lead walks per month. In that short time they failed to show up for my dogs on 7 occasions, with no real apology or explanation. A lot of my pre arranged walks were cancelled last min, due to 'emergencies'. Coincidentally these excuses mainly fell on weekends. 3 or 4 times i came home to toilet accidents in my home and sad dogs. My neighbour confirmed, on these occasions, 'the walker' didn't stay more than 10mins. I also came home on 2 occasions to my main back door being left wide open!!!!!! Katie the owner of solihull paws, was my only point of contact. For some reason you don't have direct contact with the actual person walking your dog? Problem here was, Katie was extremely poor at communication. She rarely responded to my messages. I was rarely given updates on my boys wellbeing. Other than Fern, my boys initial dog walker, i had no idea who was walking my dogs. I couldn't keep up with her staff turn around. Last straw for me, was Katie committing, 3 months in advance, to dogsitting while i was on holiday, then basically ignoring me and my messages leading up to my hol. This left me in stressful limbo, a week before my flight. Then last min Katie said 'I'll ring my friend in portsmouth, she'll do it" She was then ringing me straight back to confirm this' (a stranger stopping in my home, who's never met my boys before???!!!) Katie didn't ring me back as promised. Luckily a family member came to my rescue last min. Needless to say, about 1 month into using solihull paws, i was actively seeking/on waiting lists for more reliable, trust worthy, dog walkers. Other than the times Fern walked them (thank you) in the 9yrs of their existance, I'd never known them so sad/stressed when I've come home from work, As lovely as Katie seemed initially, I won't be recommending solihull paws to anyone.