Triage Officer

Description

One of my local government clients is seeking a proactive and customer-focused Triage Officer to join their dynamic Housing Solutions Service team. This is an excellent opportunity for someone with a strong background in housing advice, homelessness prevention, and public sector customer service.

Key Responsibilities:

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Deliver a customer-friendly experience, resolving housing needs at first contact.

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Provide personalised housing advice across various channels – in-person, telephone, and email.

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Accurately record client information on relevant Council IT systems, ensuring compliance with statutory data requirements.

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Manage and respond to front-facing service responsibilities including inboxes, web forms, calls, and outreach surgeries.

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Liaise with key external partners such as hospitals, probation services, police, and housing departments.

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Coordinate appointment schedules for duty teams, visiting officers, and tenancy relations officers.

Requirements:

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Experience in a housing or homelessness advice role (preferably within a local authority).

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Strong communication and interpersonal skills.

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Proficiency in managing multiple digital systems and handling data input accurately.

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Ability to handle complex client issues with empathy and professionalism.

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Familiarity with public sector processes and external partner liaison is advantageous.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd

Ad ID: 5416917263