Repairs Resolution Officer

Description

Repairs Resolution Officer

South East London

3 to 6 month ongoing contract (3-4 days onsite)

£25.96 p/hr umbrella

Role Purpose

Act as the first point of contact for residents contacting the council via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.

Responsibilities

To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer.

To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre

Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant

Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management

Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted

Requirements

Previous experience of working in a Contact Centre managing high call volumes

Experience responding to Stage 1 complaints and members enquiries

Basic knowledge of building maintenance

Administration experience within a Repairs environment

Experience working with Housing Association or Councils

If you are interested in this position AND meet the requirements, APPLY NOW

Ad ID: 5417171276