Receptionist

Description

This is a permanent role and is contracted for 20 hours per week

All about the Role

Receptionist – Town Hall

Peterborough City Council are seeking a confident, proactive, and organised Receptionist to join our Town Hall team. In this front-line role, you will be the first point of contact for all visitors, staff, councillors, and contractors, ensuring every interaction is handled with professionalism, efficiency, and courtesy.

Main Responsibilities

As the first point of contact for all visitors—including members of the public, contractors, staff, and councillors—you will be responsible for delivering high-quality, accurate information regarding Council services, as well as providing guidance about services offered by partner agencies where appropriate. You will direct customers to the correct departments, facilitating seamless access to the services they need, and proactively assist them in completing forms that enable their engagement with the Council.

Additionally, you will be tasked with verifying essential customer documentation to confirm eligibility for services, always complying with data protection requirements. The role includes managing the booking and sign-in process for visitors and contractors, issuing passes, and adhering to safety protocols. You will also prepare and distribute ID badges and keys to staff and external clients as needed, and manage the Reception mailbox to ensure all queries are addressed promptly and professionally.

Coordinating and overseeing fire evacuation procedures in accordance with Council guidelines will be part of your responsibilities, as well as ensuring daily routines meet Health and Safety standards and reporting any breaches or incidents. You will need to report relevant incidents to CCTV, enforcement officers, and other appropriate parties, and issue parking permits to contractors while maintaining accurate records. Keeping the Reception and other notice boards up to date, both internally and externally, is another aspect of the role.

You may be required to operate from the main reception counter or conduct floor-walking duties throughout the building to meet the evolving needs of customers and enhance service delivery. It is essential that all advice and information provided to customers is in line with current legislation, Council policies, and best practice. Maintaining accurate and up-to-date records of all reception activities is crucial, as is overseeing the meeting room booking system, particularly for external enquiries, to support the Council's income generation efforts. Ensuring all external visitors are correctly signed into the building for meetings or contracted work is also a key duty.

In addition, you will support the Estates and Facilities Management team by assisting with data input and general administrative tasks as required.

All about You

Excellent communication skills and the ability to deal sensitively with people from all backgrounds.

Calm and professional approach to conflict management and problem solving.

Strong IT, organisational, and time management skills.

Attention to detail and the ability to maintain accurate records and handle confidential information appropriately.

Experience in customer-facing roles, ideally within a public sector or similar environment, is desirable.

Ability to work flexibly from a fixed reception counter or across the building as needs dictate.

A positive, proactive attitude and a commitment to delivering excellent customer service at all times.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes

Buy up to 10 days additional annual leave (pro-rata)

Access to car lease scheme

Take your bank holidays flexibly to better suit your personal circumstances

Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings

Access to development opportunities including apprenticeships to support your personal and professional growth

Paid volunteering hours each year so you can make a positive impact on our community during your normal working day

Access to our equality, diversity and inclusion network

Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs

Ad ID: 5416926942