Passenger Assistant

Description

Job Title: Passenger Assistant – Kirklees Area (Local Authority)

Salary: £12.85 per hour

Hours: Split shift – typically 7:00–9:30am and 2:30–5:00pm (hours may vary depending on route)

Start Date: September 2025

Location: Kirklees and surrounding areas

Contract Type: Temporary / Part-time

Reporting to: Passenger Travel Service Manager

About the Role

We are looking for a dedicated and reliable Passenger Assistant to join the Kirklees Council Passenger Travel Service.

This service provides safe, reliable transport for over 1,000 pre-16 children with Special Educational Needs and Disabilities (SEND) to schools across Kirklees and beyond.

Your role will be much more than simply escorting passengers from A to B — you’ll help create a safe, comfortable, and positive travel experience, making a real difference to the lives of our passengers and their families.

Key Responsibilities

* Assist children and young adults with SEND on their journey to and from school or college.

* Attend to passengers’ personal, physical, and medical needs during transport.

* Support drivers with passenger care and boarding assistance.

* Monitor vehicle cleanliness, safety, and condition, reporting any issues to the Transport Office.

* Communicate effectively with parents, carers, transport officers, schools, and colleges.

* Be flexible and willing to work on any route within Kirklees, with possible changes at short notice.

* Travel to a pickup point to meet the vehicle when required (no mileage/travel costs reimbursed).

* Participate in any training provided by the Council.

Requirements

* Enhanced DBS Check with both Adult and Children’s Barred List clearance (arranged by the Council if not already held).

* Understanding of, or willingness to learn about, working with children and young people with SEND.

* Reliable, punctual, and able to work split shifts.

* Good communication and interpersonal skills.

Hours & Working Pattern

* Typical shifts: 7:00–9:30am and 2:30–5:00pm.

* Hours may vary depending on the assigned route.

Why Join Us?

* Make a genuine difference in the community.

* Be part of a supportive, local authority team.

* Full training provided, including passenger safety and disability awareness.

* Competitive hourly rate of £12.85.

* Interviews in late August for a September start

Ad ID: 5416926722