Housing Officer

Description

About the Role

We are currently recruiting for a proactive and customer-focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in-person contact with residents to build strong relationships and ensure a safe, well-maintained community.

This is a frontline, on-site position remote or hybrid working is not available due to the hands-on nature of the role.

Key Responsibilities

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Deliver high-quality tenancy and estate management services

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Conduct regular estate inspections and tenancy visits

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Investigate and resolve incidents of anti-social behaviour (ASB)

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Engage with residents from diverse backgrounds to provide advice and support

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Work collaboratively with internal teams and external agencies

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Maintain accurate case records and documentation

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Take enforcement action when required in line with housing policy

Person Specification

We are looking for someone who is:

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Approachable, empathetic, and confident in face-to-face interactions

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Skilled in holding effective, and at times challenging, conversations

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Organised and able to manage a diverse caseload

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Comfortable working independently and exercising sound judgement

Preferred Experience:

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Previous experience in social housing or tenancy management is highly desirable

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Candidates from relevant sectors with transferable skills will also be considered, including:

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Former police officers

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Social workers

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Estate agents

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Debt or money advisors

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd

Ad ID: 5416917309