Housing Charges Officer

Description

Admin work and some accounting work involved. first 6 weeks will be office based and the rest would be 3 days in the office.

Operating within the Housing Revenues and Charges function across rents, service charges and major works invoicing the Housing Revenues & Charges Officer role is central to ensuring that the Housing Revenue Account income stream is maximised and protected via the accurate, appropriate and timely application and amendment of charges to accounts. Supporting the Income function Housing Revenues & Charges Officers process all verification requests from the DWP in respect of tenants claiming

Receive, check, and process all refunds.

Reconcile all monies received and forward to Cashiers.

Maintain, balance and clear suspense accounts.

Produce, print-out and dispatch documentation relating to charges as necessary.

Advise and assist with the Leaseholder, TeleCareline accounting system and the Direct Debit function.

Be familiar with the use of spreadsheets for the presentation of financial information as required.

Maintain and reconcile weekly controls in respect of Rents, H.B., Leaseholder and Careline accounts with system produced controls.

Monitor miscellaneous debits and credits to the Housing Rent Account each week, update personal accounts and take necessary action regarding discrepancies.

Monitor and balance cost centre history tabs. Produce figures for V.A.T. and Insurance records.

Shared Ownership rent accounts are created on time and all accounts are updated as per the completion statement.

Maintain such records and statistics that are required for the completion of periodical returns and reports including Council Committees which are posted to the right cost accounts and other staff.

1. QUALIFICATIONS

Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree, or equivalent experience.

A good standard of education with English & Maths GCSE grade A-C or equivalent

2. STATUTORY or ROLE SPECIFIC REQUIREMENTS

Ability to work flexibly to meet deadlines in line with the needs of the service.

3. EXPERIENCE

Experience of raising accurate charges within a social housing setting.

Experience of operating effectively within a financial environment.

Experience of giving accurate advice and guidance on payments including Direct Debits and Standing Orders.

Experience of operating in a high-pressure environment and identifying and embracing new ways of working to improve efficiency and the customer experience.

Demonstrates experience of following complex financial processes unaided with accuracy and understanding.

Experience of collaborative working across services and teams to ensure efficient and effective workflow.

Experience of managing own workload, prioritising, and reprioritising on an ongoing basis to meet Team priorities and the needs of tenants and leaseholders.

Experience of responding to customer enquiries in a helpful and positive manner

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Ad ID: 5416932014