Day Concierge

Description

We're now recruiting for a Day Concierge to join us at our development, The Brentford Project!

What you should know

The Brentford Project is a new residential development with 876 new homes, it offers retail and leisure spaces on - site. The full completion of the project is set for 2027.

Ballymore is a family-owned business, with over 40 years in establishment - we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of Day Concierge to join us at The Brentford Project in contributing to our vision.

This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles.

Important to note

Hours: 6:00 - 18:00 or 7:00 - 19:00 or 10:00 - 22:00 / Days (You will be scheduled to work any of these shifts hours, rota will be provided in advance)

Shift Pattern: 4 on - 4 off

Location: TW8, Brentford

Salary per hour: £13.49

Contract: 42 hpw/permanent

What you'll be doing

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To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

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To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

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Accepting and issuing of resident’s parcels. Parcel audit completed daily, with follow up for any missing/extra parcels with the addressee and escalate to RSM if required.

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Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.

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Ensure only authorized persons are given access to areas.

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Issuing of visitor parking permits, offering explanations to the onsite parking procedures.

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Liaising with cleaning staff regarding reports of poor housekeeping standards throughout the communal parts of the development.

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Correct reporting of any incidents or complaints.

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Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

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Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.

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Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

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Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.

Please note: a full job description will be provided once shortlisted for the role.

What you'll need to be successful

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Excellent communication skills.

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Polite and confident with a great deal of patience.

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Ability to multi-task and time-manage

What now?

Very simply - Apply!

Do not hesitate to apply online today.

Not what you’re looking for?

Check out our careers page.

*Ballymore operate as an equal opportunities' employer

Ad ID: 5416882782