Service Administrator

Description

About us

Evotech Technical Services, part of the Evotech Group, is a mechanical & electrical / HVAC maintenance company operating nationally throughout the UK, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors.

Our mission is to help people, organisations and businesses create and maintain safe, healthy indoor spaces by providing a range of specialist technical services.

About the role

Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include:

Provide support to our clients, engineers, suppliers and sub-contractors

Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors

Liaise with customers providing timely updates of job statuses

Log client requests and call outs on our CAFM system

Update the system with appropriate information from clients, engineers, suppliers and subcontractors

Plan and monitor engineers' workloads around the UK

Undertake general helpdesk admin duties

Generate and issue purchase orders to suppliers and subcontractors

Produce and issue client reports for key accounts

Monitor and manage operational KPIs to achieve SLAs

Key skills

Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry

An understanding of building maintenance services or similar environments will be beneficial, but not essential

Excellent telephone manner and a keen eye for detail

Strong literacy skills, with good spelling and grammar

Team player

Good knowledge of Microsoft Office packages (Outlook, Word, Excel)

Good communication and organisational skills

Ability to multi-task

Remuneration

This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00 am to 17.00 pm.

Starting salary from GBP28,000 depending on experience.

Performance based bonus scheme

Additional hours available (overtime)

25 days holiday per year (pro rata), plus bank holidays

Company pension, sick pay and life assurance

Employee wellbeing scheme

Life insurance

Training & development opportunities

Applications

Please send your CV, along with a brief summary of why you think this role would be a good fit for you. You can also send your application by post to Unit B3, Lowfields Close, Lowfields Business Park, Elland HX5 9DX.

Evotech is an equal opportunities employer.

We welcome applications from ex-service personnel and armed forces reservists and their families.

Job Types: Full-time, Permanent

Pay: From GBP28,000.00 per year

Benefits:

Company pension

Cycle to work scheme

Health & wellbeing programme

Life insurance

On-site parking

Sick pay

Schedule:

8 hour shift

Monday to Friday

Work Location: In person

Ad ID: 5416933735