Help desk / contract support

Description

Customer service and Administration, Raising PO'S, Call handling & Scheduling Your new role

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. Positively respond to both our internal and external customers through effective communication and personal accessibility.

Understand procedures and processes and operate them to the required standard. Examples of these are:

Ensuring compliance with policies and procedures

Ensuring jobs are raised and assigned correctly on the in-house management system

Raising Purchase Orders

Liaising with sites and suppliers on ETAs, access queries and job completions.

Ensuring that sales invoices are raised in a correct and timely manner.

Ensuring that Extra Works jobs are raised, billed and closed in a timely manner

Managing regional inbox and responding to emails from client and internal stakeholders in a timely manner.

Assisting the Contract Manager in the management of Work Order Management Report and debt.

Understanding the contract, including scope and terms & conditions.

Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.

Management of helpdesk and asset management systems.

Maintaining on-site personnel records including training matrixes, holiday and sickness records and timesheets

Assist with monthly Client reporting and billing.

Working with the contract manager to help improve the financial standards of the contract that are measured against key monthly performance indicators

Achieve results within quality and time restraints.

Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

Actively participate in a diverse and effective team.

Person Specification

A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Strong administrative and customer service skills

Good PC-based skills, with experience in Word/Excel and Outlook - intermediate to advanced level.

What you'll need to succeed

Previous experience in a similar role/ administrative roles

Previous experience of a customer-facing role

Some financial / accounting experience would be an advantage, although not essential. A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Good PC-based skills, with experience in Word/Excel and Outlook - intermediate to advance level.

What you'll get in return

Free Gym membership

25-days holiday

Free parking

Career Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5416989819