Customer Services/Sales Manager (Hybrid-Working)

Description

Customer Services/Sales Manager, London, GBP65,000 + Bonus, Property, Immediate Start! Our client, a leading Property business based in Central London, are looking to recruit a driven, results-focused Customer Service/Sales Manager to lead their client-facing function. Overseeing a small team of 5 to ensure all CS/Sales expectations are met, this is an incredible opportunity for the right candidate!

Our client offer a range of Property-adjacent services/solutions, and have been established for close to 15 years. In that time they have grown to just over 40 FTE, including a client-facing team of 5 FTE. This team specialise in handling inbound/outbound communication with their varied customer base, acting as the first point of contact for a range of queries in addition to booking appointments for the separate Business Development team to close product sales. Due to their growth, they are now seeking the perfect candidate to lead this team and, in a nutshell, your responsibilities will include:

- Managing a team of 5 Customer Service/Sales Executives

- Coaching/developing each individual team member to ensure optimum performance

- Inspiring performance through strong leadership approach

- Handling any escalated queries/situations as and when they arise

- Ensuring team exceed 'Appointments Booked' targets

- Managing any instances of underperformance

- Creating a fun, sociable work culture/environment

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Minimum of 5 years' experience of managing a Customer Service/Sales team

- Inspirational leadership style - genuinely motivated to improve/develop others

- Experience of managing underperformance and improving Agents

- Proven track record of inspiring team to exceed either Sales targets or Customer Service KPI's

- Ability to create and foster a fun, productive team culture/work environment

- Fun, sociable personality!

Although not essential, any candidates with team leadership/management experience within either a Property or Financial Services business are strongly encouraged to apply.

In addition to a very competitive basic salary of GBP55,000 - GBP65,000, our client are also offering the following:

- Annual bonus (based on individual/company performance)

- Hybrid-working model (3 days in the Central London office / 2 days WFH)

- Fantastic progression opportunities

- Fun, sociable office!

Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

#

Ad ID: 5417219752