Customer Service Administrator

Description

Customer Service Administrator job Richmond - product-based business - GBP26,000 plus bonus and commission Your new company

A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development.

Your new role

This is a hands-on, multi-faceted role within a busy customer service department. You'll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding.

Key responsibilities include:

Handling inbound calls and emailsProcessing sales and purchase ordersSending updates and technical information to customersManaging pro forma invoices and chasing paymentsCoordinating with suppliers and engineers to ensure accurate parts orderingGenerating reports and maintaining inventory recordsAdvising on delivery schedules and resolving queriesWhat you'll need to succeed

This role suits someone who's naturally organised, thrives under pressure, and enjoys problem-solving. You'll be confident in communicating with customers and suppliers, and have a genuine passion for delivering excellent service.

Ideal traits:

Strong initiative and ability to work independentlyExcellent communication and relationship-building skillsHigh attention to detail and organisational prowessComfortable juggling multiple tasks in a busy environmentQuick to learn new systems and technologiesA flexible, solutions-focused mindsetExperience using Excel and OutlookBased locally in the Richmond area!

What you'll get in return

In return for your contribution, you'll receive a competitive salary of GBP26,000 per annum, with the potential to earn large discretionary bonuses each year. This includes appreciation bonuses paid in both April and October, with the remaining amount linked to overall company performance. Additionally, you'll benefit from a commission scheme worth approximately GBP5,000 annually, based on revenue generated from the products you support with no selling required. Commission payments begin after a three-month probation period and are distributed monthly.

The role is full-time, working Monday to Friday for 37.5 hours per week. Standard operational hours are 8:30am to 5:30pm, with the added flexibility of early finishes a few times a week. You'll enjoy 25 days of annual leave plus bank holidays, along with access to private medical insurance. The position is fully office-based, offering a structured environment with clear opportunities for progression and long-term career development.What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417220012