Customer Service / Account Manager

Description

Customer Service / Account manager - Permanent - Full-Time - Hybrid model - Your new company

My client, a global manufacturing business based in Chester, is seeking a professional customer service / account manager to join their team on a permanent basis.

Working from light, airy contemporary offices with ample free parking, you will be required to provide an exemplary service to a large global client base.

Your new role

The position is being offered full time with a hybrid model in place with standard working hours.

Working as part of the Customer Service team, you will be providing high quality customer service by proactively managing the process of orders across a couple of different specialisms efficiently and professionally.

Organising the delivery of the product to customers.

This is an end-to-end process, from order to delivery, both of which are managed through this role.

To consistently provide a first-class service to both internal and external customers

Consistently building and maintaining strong working relationships with key stakeholders

Some of your duties will include but not limited to.

Booking hauliers to ensure agreed delivery timelines are met.

To plan and organise the accurate movement of finished products to satisfy the requirements of distributors and customers

Ensuring orders are entered onto the system correctly and in a timely manner, guaranteeing accurate invoices to customers.

Investigate, check and raise credit applications and process customer complaint settlements professionally.

What you'll need to succeed

Exceptional communication skills both written and verbal

Excellent eye for detail

Experience of working with SAP although not essential, and full training will be provided.

Strong commercial awareness with a proven history of customer service / distribution

Dynamic - capable of dealing with shifting priorities

Ability to remain calm under pressure

What you'll get in return

Contemporary office environment

Free parking

Competitive salary at GBP34,000 per annum

Very supportive team

Ongoing training and development

Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417219976