Senior Customer Success Manager – Fintech SaaS Game Changer. Hybrid

Description

Step Into a Career–Defining Role with One of Fintech s Rising Stars

Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we re not just transforming the way global businesses recover payments – we re redefining what client success looks like. Join a high–impact, award–winning team, work with top–tier brands, and take your career to new heights with a game–changing SaaS platform already making waves across the UK, Europe, and North America.

The Role at a Glance:

Senior Customer Success Manager

Epsom, Surrey HQ Based c2day / 3days per week working from home

Up to GBP90,000 Base (Up to GBP115,000 OTE)

Plus Benefits and potential progression to Head of Customer Success

Full time, Permanent – Requires flexibility to work 30–50% of weekly time during US hours

Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023

Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More

Culture: Informality and Flexibility, Work–Life Balance, Wellbeing, Personal Growth and Trust

Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and (url removed).

Who we are:

We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.

Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.

Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.

The Senior Customer Success Manager Role:

We re on the lookout for a high–performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level – as you partner directly with senior finance and credit executives and report to our US–based Chief Revenue Officer.

This isn t just a support role – it s a strategic, commercially driven position where you ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You ll play a key role in driving growth and delivering measurable impact.

You ll thrive here if you:

• Love building long–term client relationships rooted in trust and results

• Are energised by working cross–functionally and influencing decision–makers

• Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)

What You ll Own:

• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.

• Lead onboarding, training, and implementation that drives adoption and long–term value.

• Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.

• Partner with Sales to drive renewals and uncover smart expansion opportunities.

• Mentor team members, sharing best practices and fostering a culture of growth.

• Log key insights in HubSpot to keep the team aligned and data–driven.

• Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.

• Champion client feedback to shape the roadmap and improve the product.

What You Bring:

• 6+ years in Customer Success within fast–paced SaaS or tech environments

• Proven experience managing enterprise B2B accounts, with strong retention and growth results

• Commercially minded, with a knack for spotting opportunities and driving revenue

• Confident communicator, able to influence senior stakeholders and articulate value clearly

• Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed

• Thrive in high–growth settings and bring a problem–solving, builder s mindset

Bonus points for: experience in credit management, AR, fintech, or collections and hands–on time with HubSpot and (url removed)

Ready to take the lead and shape the future of Customer Success in fintech?

If you re driven by impact, trusted by clients, and motivated by growth – this is your moment.

Apply now and step into a senior role with fast–track progression, global reach, and the autonomy to make a real difference.

Interested? Apply here for a fast–track path to the Hiring Manager

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre–application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Ad ID: 5416916638