Reservations Supervisor – Tour Operator

Description

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first–class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties:

Handling incoming calls on all existing bookings – B2B & B2C

Maintaining phone system extensions and call centre set ups – making sure everyone's mobile apps are logged in and working correctly.

Monitoring the webchat functionality and usage / conversions on queries.

Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.

Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes

Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents

Create a Retention centric sales environment

Develop a team progress and training system based on Balance Scorecard achievements

Post Covid Team initiation and team build

Skills Required:

Experience in using Amadeus

To offer expert knowledge and advice on destinations

Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.

Developing excellent time management skills with the team

Up selling to maximise revenue on bookings

To efficiently perform all administrative duties associated with the role

Responsible for the selling of tailor–made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking

Driven to achieve Company targets

The Package:

Salary: from 26,000 – 31,000

Plus, Target personal and group achievement Commission

Interested:

Please click to ' contact email (url removed)

Ad ID: 5416995649