Housing Officer

Description

About the Role

We are currently recruiting for a proactive and customer–focused Housing Officer to join a dedicated team in Portsmouth. This key role focuses on the effective management of tenancies and estates, requiring regular in–person contact with residents to build strong relationships and ensure a safe, well–maintained community.

This is a frontline, on–site position remote or hybrid working is not available due to the hands–on nature of the role.

Key Responsibilities

Deliver high–quality tenancy and estate management services

Conduct regular estate inspections and tenancy visits

Investigate and resolve incidents of anti–social behaviour (ASB)

Engage with residents from diverse backgrounds to provide advice and support

Work collaboratively with internal teams and external agencies

Maintain accurate case records and documentation

Take enforcement action when required in line with housing policy

Person Specification

We are looking for someone who is:

Approachable, empathetic, and confident in face–to–face interactions

Skilled in holding effective, and at times challenging, conversations

Organised and able to manage a diverse caseload

Comfortable working independently and exercising sound judgement

Preferred Experience:

Previous experience in social housing or tenancy management is highly desirable

Candidates from relevant sectors with transferable skills will also be considered, including:

Former police officers

Social workers

Estate agents

Debt or money advisors

If interested in this role please send your CV to Lee–Juan at Coyle Personnel Ltd.

Ad ID: 5416916322