Inside Sales Executive

Description

The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up–selling and cross–selling to dormant accounts. The current priority is generating hot leads for the Powerzones/signing them themselves or handing them over to the Outside Sales Team.

The secondary mission is to manage a portfolio of existing/dormant customers: to minimize customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.

Customer Acquisition:

Receiving, generating and assessing leads

Establishing initial contact

Confidently presenting offers

Raising quotations

Following up on leads

Closing deals and signing up customers

Reporting

Recording in the relevant company systems.

Customer Management:

Proactive customer management

Maximising customer experience

Resolving queries

Portfolio price management

Reporting

Recording in the relevant company systems.

ESSENTIAL KNOWLEDGE AND KNOW–HOW SPECIFIC TO THE JOB

Selling and negotiation skills, ideally telephone based

Excellent communication skills and telephone manner

Strong relationship building skills to ensure customer satisfaction

Able to work to defined sales targets

MANAGEMENT AND BEHAVIOUR SKILLS

Positive, can do attitude with a willingness to adopt new ways of working

Able to work at a fast pace under limited supervision

Self starter with natural problem solving orientation

Ad ID: 5416959701