Inbound Sales Representative

Description

At Ideal Response, we lead the way in damage restoration across the UK. With over 20 years of experience, we deliver emergency response, property restoration, environmental services, and specialist cleaning solutions with precision, care, and efficiency. Our mission is to provide peace of mind when disaster strikes, whether it's fire, flood, mould, or contamination.

We're not just a restoration company, we're a people–first business built on respect, integrity, and a "can–do" attitude. Our team is energetic, supportive, and target–driven, and we're looking for like–minded individuals to grow with us.

The Role

You'll be the first point of contact for inbound inquiries, helping customers navigate stressful situations with clarity and confidence. If you're driven by hitting targets and building rapport, and you want to be part of a company that values growth and teamwork, this could be the role for you!

Key Responsibilities

Respond to inbound sales inquiries (phone, email, and web) from both residential and commercial clients

Create accurate and timely quotations for a variety of restoration services including fire, flood, mould, and specialist cleaning

Build trust and rapport with potential customers, understanding their needs and providing tailored solutions

Maintain and develop your pipeline by following up with leads and progressing opportunities

Collaborate with technicians, project managers, and fellow sales colleagues to ensure smooth service delivery

Keep the CRM system updated with lead information, client communication, and task completion

Support colleagues with diary management and scheduling sales meetings where needed

What We're Looking For

Previous experience in a sales role (minimum 2 years preferred)

Strong communication skills with a customer first mindset

Enthusiasm for learning, self–development, and contributing to team goals

Organised and proactive approach to managing tasks and leads

Team player with a positive attitude and a sense of humour – we work hard, but we enjoy the journey too!

Why Join Us?

Be part of a well established company with a strong reputation and exciting growth plans

Join a welcoming, target–hitting team that celebrates success and supports one another

Opportunities for ongoing training and career development

Competitive salary and competative commission structure

Casual and friendly working environment

Be apart of team social events

Apply now to become part of a team that makes a real difference every day.

We look forward to hearing from you.

Recruitment for this position will be managed directly, so we kindly ask that agencies refrain from contacting us.

Job Types: Full–time, Permanent

Pay: 25,000.00– 30,000.00 per year

Additional pay:

Bonus scheme

Benefits:

Casual dress

Company events

Free parking

On–site parking

Schedule:

Day shift

Monday to Friday

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Ad ID: 5416916606