French Customer Success Manager

Description

French Speaking Customer Success Manager (London or Paris)

Salary circa 50,000 + OTE

A fast–growing, award–winning technology company is seeking a French–speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris.

This full–time hybrid role (minimum 2 days/week in the office) will work closely with global brand partners across the EMEA region, ensuring seamless campaign execution and delivering exceptional service and insights that drive long–term relationships.

Key Responsibilities:

Manage the post–sale execution of digital sampling campaigns

Liaise with brand and media partners to provide consultative support and creative best practices

Coordinate timelines, creative assets, stock management, and campaign delivery

Monitor live campaigns, troubleshoot challenges, and collaborate with internal teams

Create post–campaign reports and contribute to strategic account growth

Support internal documentation, product feedback, and mentoring junior team members

Identify and share trends from campaign data with the wider team

What We're Looking For:

Fluent French and English communication skills

Strong interpersonal and relationship–building abilities

Detail–oriented, organised, and thrives in a fast–paced, deadline–driven environment

Confident problem–solver with a consultative mindset

Experience in customer success, account management, or campaign coordination preferred

Perks Include:

Competitive salary with annual reviews and bonus plan

Generous annual leave, plus an extra day for your own special occasion

4–week paid sabbatical after 5 and 10 years of service

Flexible hybrid working policy with global "Work From Anywhere" weeks

Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider

Strong focus on professional development

If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward–thinking team, this could be your next move.

We Are Aspire Ltd are a Disability Confident Commited employer

Ad ID: 5416968110