Experienced Service Advisor - BMW Canterbury

Description

Overview

Barretts BMW have an opportunity for an Experienced Service Advisor to join our Aftersales Department in Canterbury, Kent. You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.

The successful applicant will be able to extend an exceptional level of customer service and deliver a 'Customer First' experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure.

Role of a Service Advisor

Providing care and updates to customers whilst their vehicles are in for service & repairs.

Providing estimates, booking, and scheduling service/repair work.

Ensure customers are fully informed of all available extras, accessories, and products.

Be a main point of contact and offer support and guidance to customers when required.

Be an ambassador for the Brand & its products.

Utilising digital solutions such as the My BMW/My MINI App and the use of an iPad.

Experience/Requirements

Previous/current customer service experience within the motor industry.

Strong verbal communication skills with the ability to work well with others.

Excellent organisation and time management skills with the ability to work to deadlines.

Upselling experience as well as being comfortable in a fast-paced environment.

Able to maintain customer service levels whilst meeting deadlines.

A Full Clean UK Driving Licence is essential.

Job Type: Full-time

Pay: GBP31,894.00 per year

Benefits:

Company events

Company pension

Cycle to work scheme

Employee discount

Experience:

Service Advisor: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Application deadline: 29/08/2025

Reference ID:

Ad ID: 5416934192