Client Account Manager

Description

The Job

As an Account Manager you will be responsible for delivering print and mail projects in a timely manner. You will work closely with both external clients and internal contacts, to deliver a professional service to specifications and SLAs.

Delivering excellent customer service is key, so experience in this area is essential. Day to day you will liaise with the sales and production teams, as well as allocated clients and suppliers, to be able to process orders efficiently, in line with the brief and client expectations. As such excellent verbal and written communication skills are essential.

This is a busy role where attention to detail is crucial. As an Customer Account Manager you will need to be able to manage multiple projects simultaneously and have the capability to work well to deadlines.

You will be working with a great team with a supportive and freindly environment within a business that continues to grow and go from strength to strength.

Key Responsibilities

Take a comprehensive project brief from the sales team or directly from clients and adhere to strict specifications and schedules

Produce detailed job specifications and instructions for the production team

Liaise with internal departments to monitor progress of jobs and ensure delivery on time

Build and develop relationships with key stakeholders including clients and suppliers

Ensure invoicing procedures are followed

Manage and fulfil client expectations

Deliver excellent customer service to a multitude of clients

Demonstrate initiative to address problems and find solutions

Show a keen interest in learning and understanding all business processes and capabilities

Identify opportunities to develop further sales opportunities and services delivered to the client

Work in–line with the companies procedures and compliance standards

You

Experience working within a client services environment, directly engaging with clients

Keen eye for detail

Ability to manage multiple projects at one time – keep the plates spinning

You are able to quickly prioritise tasks

You have experience of working closely with/liaising with other departments such as production or transport within a time sensitive environment

Have a 'customer–first' attitude when delivering projects, going above and beyond the clients expectations

Good commercial understanding with the ability to cost & price work

You work well within a team, quickly building relationships, supporting and sharing workload amongst the account management team

Experience in the print industry is highly desirable.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Ad ID: 5416815789