Technical Support Executive

Description

Technical Support Executive

Join a fun, supportive team and kickstart your career in technical support

Location: Bromley, Kent (10 mins from Bromley South)

Salary: £22K – £28K

Working pattern: Office-based (Mon–Thu), with working from home on Fridays.

Employer: Cleverbox

Cleverbox is a leading creative agency working with over 1,200 schools and colleges across the UK and globally. They’re growing fast - and they’re on the lookout for a bright, confident and curious entry-level Support Analyst to join their friendly and creative team in Bromley.

This is the perfect role for a school, college or uni leaver who wants to step into the world of digital, websites and customer support. We are not looking for experience, just enthusiasm, a problem-solving technical mindset, and a passion for all things digital.

What you’ll do

* Be the first point of contact for clients, helping them with their websites by phone, email or live chat Log, troubleshoot and resolve support tickets in Zendesk, escalating to their development team

* Deliver online support sessions to help schools make the most of their sites

* Get hands-on with populating content, testing and QA on client websites

* Build great relationships with clients and provide outstanding client support to the company SLA

* Assist the internal team with basic hardware/software setup where required

* Follow company policies on data protection and security (including GDPR compliance)

* Contribute ideas, feedback and enthusiasm to help the business grow and flourish

Requirements:

* Educated to A-Level, BTEC Standard or Higher

* Good interpersonal and communication skills – confident on calls and video meetings

* A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues Excellent verbal and written English

* A conscientious worker with a strong work ethic

* Working knowledge of Google Sheets and Microsoft Excel

* Organised, accurate, proactive and ready to work as part of a team

* High technical aptitude with an interest in web technology and creative industries

* An understanding of (or willingness to learn) Content Management Systems (WP), SSL Technology and Google Analytics

Why join Cleverbox?

* Work in a creative, ambitious design agency with a fun, supportive culture

* Get hands-on training and grow your skills fast with guidance from experienced team members Be part of a talented tech team that supports over 1,200 schools and colleges

* Great progression opportunities in technical support or project management

* Gain exposure to real-world problem-solving, client communication, and digital tools Take part in regular team discussions and CPD opportunities

* A role where no two days are the same - you’ll learn something new every day

* This is the perfect role if you’re curious about tech, love solving problems and want to start your career in a client-focused, creative environment that’s as supportive as it is social.

To apply: Send your CV and covering letter.

Timeline: Initial remote interviews will take place on: Tue 30th Sept 2025

Note: Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG

Ad ID: 5417129710