HR and Training Advisor

Description

We are seeking an experienced HR professional to join DoubleTree by Hilton London Greenwich team and serve as a key strategic partner to our Senior Leadership team. This comprehensive HR generalist role is perfect for a dedicated professional who wants to drive organisational excellence through effective people management, training delivery, and employee engagement initiatives.

As our HR and Training Advisor , you will be responsible for the full spectrum of HR operations, from strategic workforce planning to day-to-day administration, while ensuring full compliance with legislative and statutory standards. You'll play a crucial role in implementing and monitoring our property's HR strategies, supporting business operations, and fostering a positive workplace culture that aligns with Hilton's standards.

This role offers the opportunity to make a significant impact on both team member experience and guest satisfaction through effective HR practices, comprehensive training programmes, and innovative employee engagement initiatives.

This is a fully on-site role , and daily presence at the hotel is essential to support our people operations, deliver a great employee experience, and respond to real-time business needs.

Key Responsibilities

Workforce Planning & Recruitment

Collaborate with GM and Deputy GM on staffing plans, payroll forecasting, and budget alignment.

Support HODs in creating accurate job descriptions and person specifications.

Advise on succession planning and talent strategies aligned with business goals.

Ensure all recruitment practices are fair, brand-consistent, and legally compliant.

Assist in end-to-end recruitment: advertising, pre-screening, shortlisting, interviews, and onboarding coordination.

Onboarding, Induction & Offboarding

Prepare HR documentation: offer letters, contracts, new starter forms, and reference requests.

Conduct Right to Work checks and ensure UKVI compliance.

Coordinate tailored induction schedules with departments and deliver company-wide HR inductions.

Prepare welcome packs and joining instructions; ensure systems, IT, and workstation setup.

Manage timely HRIS entries for new joiners including payroll and pension enrolment.

Enrol new hires in mandatory training and ensure full compliance.

Process leavers, conduct exit interviews, archive records securely, and report insights to leadership.

HR Administration & Policy Management

Draft HR correspondence (e.g., contract changes, references, probation outcomes).

Maintain employee files, forms (e.g., absence, change of details), and ensure GDPR compliance.

Keep employee handbooks, policies, and HR procedures up to date and accessible.

Maintain staff noticeboards and internal HR communications.

Respond promptly to HR queries and guide managers on policy interpretation and application.

Payroll Management

Track and verify timesheets, ensuring accurate documentation for absences, overtime, and shift changes.

Collect and process payroll data; liaise with finance to ensure timely and accurate submissions.

Maintain strict confidentiality and secure storage of payroll and personnel data.

Support absence tracking and labour forecasting in coordination with GM/Deputy GM.

Monitor trends (e.g., attendance, overtime) and escalate issues as needed.

Training & Development

Assign and monitor digital learning, ensuring profile accuracy and training compliance.

Organise statutory, legal, and brand-required training (e.g., H&S, GDPR, EDI).

Maintain training records and support individual learning plans.

Deliver classroom sessions and coordinate external training (e.g., First Aid).

Align training programmes with brand standards and operational needs.

Performance Management & Employee Relations

Support delivery of probation reviews and ongoing performance appraisals.

Link review outcomes to development plans and training actions.

Assist with disciplinary, grievance, and capability processes, ensuring compliance with ACAS and internal policies.

Act as first point of contact for employee relations queries; escalate complex issues as needed.

Maintain accurate ER records and promote open communication and informal conflict resolution.

Engagement & Culture

Organise staff recognition, wellbeing initiatives, and social events in collaboration with the CARE Committee.

Celebrate milestones and foster a positive, inclusive workplace culture.

Liaise with schools and colleges for placements and career initiatives.

Lead engagement strategies aligned with company values and use analytics (e.g., retention, absence) to inform action.

Promote wellbeing resources, encourage feedback, and support employee voice initiatives.

We're Looking for Someone With:

HR qualifications at minimum Associate CIPD Level 3

Experience as a HR professional in the Hospitality or service-sector background

Experience with work management platforms

Strong HR generalist background including employee relations, learning and development, recruitment, and payroll

Proven ability to build, maintain, lead, and influence relationships with all key stakeholders

Experience advising, guiding, and coaching Heads of Departments in team management and development

Strong hospitality understanding combined with comprehensive HR acumen

Track record of managing full employee lifecycle from recruitment to exit

The Skills That Set You Apart:

Natural coach and mentor who can influence at every level

Problem-solver with sharp attention to detail and critical thinking abilities

Outstanding communicator with excellent presentation skills

Self-motivated team player with that essential hospitality passion

Deep understanding of UK employment law and GDPR compliance

The Mindset We Value:

Genuine care for both guest satisfaction and employee experience

Collaborative, hands-on approach with a positive can-do attitude

Resilience and adaptability in our fast-paced environment

Commitment to Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Urgency

Why join the Hilton family as HR and Training Advisor?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day - and our amazing Team Members are at the heart of it all.

We are committed to an equitable and inclusive workforce. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Benefits:

Contributory Pension Scheme

Worldwide Travel Perks - Go Hilton Team Member travel program 'Go Hilton' is a leisure travel discount program for eligible Hilton Team Members and their authorised family and friends. Eligible participants can take advantage of special room rates and other perks. Our team members can book up to 30 room nights per calendar year under Team Member rates and up to 70 room nights per calendar year under Family & Friends rates. Plus a 50% discount at participating hotel restaurants when staying with Go Hilton rates.

28 days holidays including bank holidays and can increase dependent of years of service.

Complimentary meals on duty and uniforms provided.

If you're passionate about hospitality and HR, we want to hear from you!

Job Types: Full-time, Permanent

Pay: GBP40,000.00 per year

Benefits:

Company pension

Discounted or free food

Employee discount

On-site parking

Referral programme

Work Location: In person

Ad ID: 5416933644