DCP/ 4 x Eng's for Win11 Rollout / 4.5 months

Description

The engineering support team will be responsible for:

1. On-Site Technical Support (Floor Walking):

• Daily presence of 4 field engineers across multiple locations (Exeter HQ, Plymouth, Winfrith, and other satellite offices).

• Engineers must be mobile and able to travel across the region to respond to incidents and support requests.

• The starting points from the engineers should be varied (for example, 2 engineers starting from HQ in Exeter, 1 starting from Plymouth and 1 starting from Winfrith)

2. Device Replacement & Stock Management:

• Coordinating secure swap-outs of failed devices using a pre-approved pool of replacement laptops/desktops.

• Ensuring failed devices are securely retrieved, logged, and returned for repair and reintegration into stock.

• Maintaining chain-of-custody and asset tracking for all hardware movements.

3. Security & Compliance:

• All engineers must hold NPPV3 clearance.

4. Reporting & Coordination:

• Daily coordination with BT Project Manager, who will act as the central point of contact.

• Engineers must provide daily activity logs, incident reports, and escalation summaries.

Key Requirements:

• Minimum of 4 engineers with demonstrable experience in enterprise OS deployments, preferably within secure or regulated environments.

• Engineers must be capable of performing full device imaging, BIOS configuration, and troubleshooting of hardware/software failures.

• Must be NPPV3 cleared and trained in secure handling of police IT assets.

• Ability to work independently across multiple sites and respond to dynamic support needs

Ad ID: 5416998695