RENEWALS ADMINISTRATOR

Description

Customer Renewals Administrator

Salary: Up to £28,000 per annum (DOE) + Bonus

Location: Bournemouth / Poole area

Hours: 37 ½ hours per week, Monday - Friday –9.00am- 5.15pm (1 every 4 weeks – Saturday 9.30am -12.30pm)

Contract: Full Time, Permanent

Are you a highly professional and passionate individual with a keen eye for detail and a knack for building relationships? Do you excel at providing top-notch customer service and finding bespoke solutions? We're currently seeking a Customer Renewals Administrator to join the busy Retentions/Renewals team at a highly respected specialist insurance company.

Our client is a market leader in high-value home and non-standard insurance, offering tailored solutions for unique properties, valuable collections, and specific personal circumstances. They pride themselves on their deep expertise and ability to provide comprehensive cover where standard policies often fall short. In this pivotal administrative position, you'll be instrumental in assisting with the renewals process for existing policy holders in this specialist market. You'll manage your own portfolio of customers, working collaboratively with insurers and clients to ensure the continued retention of business by keeping all essential paperwork current and promptly delivered.

As a Customer Renewals Administrator You'll Be:

* Managing Client Portfolios: Taking ownership of clients within their retention cycle.

* Outbound Customer Engagement: Making proactive outbound calls to existing customers to discuss their upcoming policy renewals.

* Compliance Adherence: Ensuring strict adherence to FCA requirements regarding compliance and customer risk.

* Building Relationships: Developing strong working relationships with third-party insurers and underwriters.

* Expert Customer Service: Delivering first-class customer service through expert advice and in-depth knowledge of specialist products.

To thrive in this Retentions role, you'll ideally possess:

* Exceptional Communication: Outstanding verbal and written communication skills.

* Detail-Oriented & Organised: Strong attention to detail coupled with excellent administrative abilities.

* Problem-Solving Prowess: Amazing problem-solving skills, with the ability to create tailor-made solutions for customers – we don't believe in a "one size fits all" approach!

* Professional & Driven: A professional demeanour and an ambitious outlook.

* Team Player: A collaborative spirit and a great attitude towards teamwork.

Fantastic Benefits & Rewards

In return for your hard work and commitment, our client offers a superb benefits package designed to support your well-being and career growth:

* Generous Holiday: Start with 25 days annual leave, increasing to 27 days with service, plus bank holidays.

* Healthcare Cashplan: Access a Healthcare Cashplan offering a wide range of benefits for your health and well-being.

* Career Development: Benefit from excellent training and development schemes with opportunities for accelerated career progression.

* Professional Qualifications: Gain a company-funded CII professional qualification to boost your expertise.

* Family Support: Take advantage of enhanced maternity and paternity policies.

* Active Lifestyle: Participate in a Cycle to Work loan scheme and enjoy discounts on gym memberships across the UK.

* Exclusive Discounts: Access discounted personal health policies and a broad range of insurance products, including home, motor, travel, specialist vehicles, critical illness, private medical, income protection, and more. You'll also get access to hundreds of high street retailer discounts.

* 24/7 Support: Utilise a comprehensive Employee Assistance Programme for round-the-clock support.

If you're ready to take on a key administrative role within a dynamic renewals team, specialising in high-value and non-standard insurance, and contribute to outstanding customer retention, we'd love to hear from you

Ad ID: 5416876002