Event Technology Manager

Description

Event Technology Manager

We are seeking a highly skilled and detail-oriented Event Technology Manager to oversee the full lifecycle of event registration and technology solutions for high-profile events, tradeshows, and executive programs. This role is pivotal in ensuring seamless, efficient, and brand-aligned event experiences-spanning from website creation and pre-event planning to on-site execution and post-event analysis.

The ideal candidate will combine exceptional organizational skills, a proactive mindset, and strong technical acumen with a passion for delivering outstanding customer service to both internal stakeholders and event attendees.

Key Responsibilities

Pre-Event Registration & Technology Management

Partner with event planners to understand project requirements, technical scope, and desired functionality.

Design, develop, and maintain event registration websites and mobile applications, ensuring alignment with brand and data privacy standards.

Build and implement customized registration strategies, workflows, and attendee journeys.

Configure and manage event technology platforms (e.g., Cvent, JiffleNow), ensuring they meet specific event requirements.

Monitor deadlines, quotas, and milestones while coordinating with internal teams and external vendors to ensure timely delivery.

Attendee Communication & Support

Act as the primary contact for attendee registration inquiries via email, phone, or online platforms.

Resolve registration issues, including login problems, payment processing errors, and data entry corrections.

Deliver prompt, professional, and solutions-focused customer support.

Data Management & Reporting

Collect, validate, and maintain accurate attendee records in event databases.

Provide real-time registration updates and analytics to event stakeholders.

Collaborate with IT to troubleshoot and resolve system or data-related issues.

On-Site Event Support (as required)

Lead on-site registration operations, including badge printing, materials distribution, and payment handling.

Order and manage event technology equipment and supplies.

Train, schedule, and oversee on-site registration staff, ensuring a professional attendee experience.

Represent the brand on-site, particularly when technology is the primary service delivered.

Executive Meeting Coordination

Manage technology and scheduling for 1:1 executive meetings and booth tours at tradeshows and flagship events.

Oversee logistics and technology to ensure a seamless experience for participants.

Financial & Payment Processing

Configure and oversee payment gateways in collaboration with third-party processors.

Process payments, refunds, and invoicing accurately.

Reconcile registration revenue and maintain compliance with financial procedures.

Post-Event Analysis

Produce post-event reports and insights to evaluate event success.

Gather and analyze attendee feedback to improve future event technology strategies.

Archive registration data in accordance with compliance policies.

Qualifications & Experience

Bachelor's degree in Business Administration, Event Management, or a related field preferred.

Proven track record in event registration management, event technology, and customer service roles.

Proficiency with event registration platforms-Cvent experience preferred; JiffleNow a plus.

Strong data management and reporting skills, with keen attention to accuracy.

Excellent communication and interpersonal abilities.

Proactive problem-solver who thrives under pressure and tight deadlines.

Flexibility to work evenings, weekends, and travel as required.

This is an exciting opportunity for a tech-savvy event professional to play a hands-on role in delivering exceptional attendee experiences through cutting-edge event technology solutions.

How to apply?

Send a CV to (url removed)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Ad ID: 5416927881