Account Manager

Description

This creative agency with offices in Harrogate is seeking to appoint an Account Manager for a 12-18-month maternity contract. As an Account Manager you will grow the business by building successful, long-term customer relationships. Your focus will be to satisfy customer needs and requests, responding to queries in a timely and professional manner, and deliver a positive customer experience. With excellent communication and negotiation skills, the successful Account Manager will be customer-service orientated and be able to join this team before the end of October. Ideally this role will be fully office based, however there is a degree of flexibility to working hours and working model, key responsibilities will include;

Liaise across internal teams and customers directly via e-mail and telephone

Maintaining customer data

Providing admin support to several accounts

Act as the first point of contact for internal & external customers

Regular meetings with team and 121's with Line Manager

Ensuring correct pricing is maintained

Processing & uploading orders

Managing stock returns

Ensuring customer stock is always at an adequate level

Updating product information

Processing of returns and forwarding debit notes to Accounts for processing

Managing customer accounts and compiling monthly summaries

Producing bespoke customer reports, including sales and stock analysis

Working with a critical date path to plan and prepare for relevant customer product submissions

Managing your account to maximise design exposure, sales and profitability, whilst minimising returns

As an experienced Account Manager you will be in regular communication with suppliers, maintaining and developing relationships as well as working closely with the sider team to develop wider customer opportunities, this is an exciting opportunity, the successful candidate will have:

3-5 years Account Management experience

Strong administration skills

Excellent communication skills, both written and verbal

Excellent MS Office skills, including Excel

Retail experience would be preferred but not essential

This is a fantastic opportunity to join a small and thriving team, where you will be given a thorough and detailed handover and can work with some well-known brands. If you have the above skills and experiences, please share your CV for a confidential review

Ad ID: 5416966544