Webchat Advisor

Description

Webchat Advisor

£24,500 - £25,200 P/A

Andover | Office-based

Full time | 12-month Fixed-Term Contract | 35 Hours Per Week

Are you a strong communicator with good computer skills?

Do you have experience working on live chat or web chat functions?

Have you got excellent typing skills?

Attega Group is currently partnering exclusively with our client in recruiting a Webchat Advisor to join their Live Chat team.

The main purpose of this role is to work as part of a team, ensuring excellent levels of customer care at all times.

In return, our client is offering a salary of up to £25,200 P/A, depending on experience, plus health cash plan, EAP, staff discount, 25 days holiday plus bank holidays, and more!

This role is full-time and for a 12-month fixed-term contract. The hours of work will be Monday to Friday, 35 hours per week. One week working 8am to 4pm followed by a week working 12pm to 8pm.

Reporting to the Consumer Services Manager your responsibilities will include:

Handling a variety of live chat enquiries on a daily basis, responding to queries and sometimes, complaints

Updating information on the company CRM system

Liaising with other departments to find out stock availability or delivery updates

Processing customer returns

Completing return and delivery paperwork

Answering incoming calls and emails.

The ideal candidate:

Will need to have previously worked in an office-based customer services role, ideally with some experience working on live chat or web chat

Must be an excellent communicator and have strong typing abilities

Will be organised and a confident administrator

Must be a team player, reliable, and comfortable working on computers daily

For more information on our Webchat Advisor role, please contact Abby in the Attega Group offices today

Ad ID: 5416884653