Customer Service Operator

Description

Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby, who are looking to appoint a Customer Service Operator on a permanent, full–time basis.

This is a highly varied and hands–on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day–to–day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control.

Main Duties and Responsibilities:

Process and invoice customer orders accurately and on time

Maintain and update product ranges and pricing across internal systems and customer portals

Manage delivery queries, working closely with logistics providers to ensure timely resolutions

Handle return–to–vendor requests and ensure prompt processing

Provide daily operational support to retail account teams across multiple markets

Perform inventory reconciliations with warehouse partners

Update inventory portals three times weekly

Maintain and update shared customer tools and provide weekly reporting

Person Specification:

Previous experience in a customer service, supply chain, or operational support role

Strong attention to detail, with excellent organisational and time management skills

Confident using Excel and working with systems and large data sets

Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems

Clear and professional communication skills, both written and verbal

Adaptable, with a team–first mindset and a problem–solving attitude

Additional Information:

Full–time, office–based role (5 days per week) in Corby

Annual performance–related bonus of up to 5%, based on company results

Pension scheme: 4% employee contribution / 6.5% employer contribution

This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base.

Ad ID: 5416914510