Customer Service and Sales Coordinator

Description

The Company

This is an exciting opportunity to join a long-established, market-leading organisation recognised for its quality, reliability, and customer focus. The business is committed to investing in its people, offering professional development, and creating clear career progression routes. With strong growth plans and a collaborative culture, this is an ideal environment for someone who thrives in a customer-focused and commercially minded role.

Job Description

As a Customer Service and Sales Coordinator, you will play a vital role in managing customer accounts, ensuring high levels of service, and supporting sales growth. This varied role involves processing sales orders, building strong relationships with customers, and coordinating with internal teams to deliver a smooth service from order to delivery.

Key responsibilities of the Customer Service and Sales Coordinator role include:

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Accurately processing and managing customer orders in SAP.

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Providing regular updates to customers on order status and resolving issues proactively.

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Preparing quotations, following up to ensure conversion, and maintaining accurate records.

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Monitoring customer spend, identifying trends, and supporting growth opportunities.

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Handling customer complaints professionally, ensuring they are logged and resolved.

The Customer Service and Sales Coordinator position is central to ensuring customers receive an exceptional experience while contributing to sales growth and process improvement.

Skills & Experience

We are looking for a Customer Service and Sales Coordinator who can demonstrate:

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Previous experience in customer service, sales coordination, or account management.

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Excellent communication and relationship-building skills.

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Strong organisational ability with attention to detail.

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IT proficiency, ideally with SAP, CRM systems, and Excel.

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A results-focused mindset with the ability to manage challenges effectively.

Why Should You Apply?

This is an excellent opportunity for a motivated Customer Service and Sales Coordinator to join a supportive and growing organisation. You’ll have the chance to work with dedicated customers, develop your career, and make a real impact within a well-respected business.

If you’re ready to take the next step in your career as a Customer Service and Sales Coordinator, apply today

Ad ID: 5416966866