Customer Service Advisor

Description

Are you passionate about delivering outstanding customer service?

We're looking for a proactive, detail-oriented Customer Service Advisor. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in building strong relationships with customers, we’d love to hear from you.

The Role As a key member of the Customer Services team, you’ll be the first point of contact for retail partners—handling inbound calls, processing orders, and resolving queries efficiently and professionally. You'll collaborate closely with internal teams and external distribution partners to ensure exceptional service is always delivered.Responsibilities

Answer inbound calls regarding orders and general enquiries

Process customer orders

Issue invoices, order acknowledgements, and manage admin tasks

Liaise with warehouse and distribution teams to ensure timely delivery

Manage and resolve customer complaints with professionalism and accuracy

Maintain up-to-date customer records

Support the field-based sales teams

Adhere to company policies and proceduresCritical Qualities

Strong verbal and written communication skills

Highly organised with excellent time management

Confident using Microsoft OfficeDesirable Skills

Previous experience in a customer service or call centre environment

Experience working in a fast-paced setting

Familiarity with CRM systemsApply today and bring your customer service passion to a team that cares.

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Ad ID: 5416886280