Operational Accounts Director - Logistics

Description

The company

A leading player in the distribution sector.

The role

You will play a pivotal role in managing and expanding relationships with key e-commerce clients. Acting as the bridge between the operational teams, the client's International based and UK-based personnel, and the leadership team.

Responsible for day-to-day service performance, client communications, process optimisation, and supporting commercial expansion across the UK and international markets.

A hands-on, solution-oriented individual who is comfortable in a fast-paced, high-growth environment.

You will need to be a dynamic, enthusiastic and self-driven individual to join our client's team. You will be responsible for managing existing and new clients to ensure our client meets and exceeds its targets.

The applicant

Language Requirement: Fluent in Mandarin Chinese and English (spoken and written)

Cross-Functional Collaboration: Work closely with the Head of Operations, COO, CRO, FD and tech support to execute growth initiatives and resolve challenges swiftly.

Experience with ecommerce logistics solutions.

Customer obsessed with a deep understanding of operations.

3+ years experience working in Logistics in the Gig Economy.

Proven experience managing large or complex customer accounts from a commercial and operational perspective.

You may have worked at companies such as:

Deliveroo , Uber Eats , Gopuff , Getir , Zapp Amazon Logistics (AMZL) , Bolt and Packfleet

Strong communication, interpersonal and stakeholder management skills .

Ability to thrive in a dynamic, fast-paced environment with a startup mindset .

Analytical thinking with a hands-on approach to problem-solving.

Experience working with Chinese businesses or within the Asia-Europe logistics corridor is a strong benefit.

Quality account development skills

Quality communication skills

A demonstrable track record

Ad ID: 5416910317