Freight Customer Service Administrator

Description

Freight Customer Service Administrator

Contract: Permanent

Hours: Monday to Friday, 08:30–17:30

Location: Dartford

Salary: 27,000– 35,000

About the Role:

We are looking for a highly organised and proactive Freight Customer Service Administrator to join a busy logistics operation in Dartford.

You will play a key role in managing the administration of European and UK road customer service operations, ensuring all shipments are processed efficiently, accurately, and in line with internal standards.

You will act as the main point of contact for internal departments and customers, providing timely updates, resolving queries, and supporting a smooth shipment process.

This is a fantastic opportunity for someone with strong administrative skills and an interest in logistics to develop their career in a dynamic and growing environment.

Key Responsibilities:

Administer Import, Export, and UK shipments using internal IT systems, ensuring all data is accurate and up–to–date

Maintain excellent customer service, proactively communicating shipment progress, issues, or deviations to customers

Produce and monitor Key Performance Indicators (KPIs) to measure outbound customer service performance

Liaise with internal teams across multiple locations to ensure smooth operational workflows

Conduct final checks of customs shipments and support compliance with relevant regulations

Produce and administer quality and production control reports

Accurately record all actions and communications for audit and analysis purposes

Provide supporting documentation to clients upon request

Candidate Requirements:

Proven experience in a customer service or administrative role, ideally within logistics or operations

Strong communication skills, both written and verbal, with the ability to resolve queries efficiently

Basic knowledge of customs processes and import/export documentation is desirable, but training will be provided

Highly organised with excellent attention to detail and the ability to prioritise multiple tasks in a busy environment

IT literate, with confident use of Microsoft Office (Excel, Word, Outlook) and ability to quickly learn new software systems

Positive, proactive, and able to build strong working relationships with colleagues and customers

Why This Role:

Competitive salary 27,000– 35,000

Pension contribution

Employee Assistance Programme

Discount platform and benefits

Life assurance

Cycle to work scheme

Opportunity to develop a career within a supportive and energetic logistics environment

Work in a collaborative team where ideas are welcomed and contributions are valued

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Ad ID: 5417199245