Customer Service Agent

Description

Right Now Group are recruiting for a Customer Service Agent to join the Export team of a leading Neutral Freight Forwarder at their Manchester branch.

This is a fantastic opportunity to join a growing airfreight export team, whether you're already experienced in freight forwarding or looking to take your first steps into the logistics industry.

You'll be involved in coordinating export shipments from start to finish, working with airlines, agents, and transport providers to ensure smooth and compliant operations. Full training will be provided for trainee-level candidates, with excellent development opportunities available.

Key Responsibilities - Customer Service Agent Handling customer and supplier calls relating to export shipments

Making air export bookings with airlines and handling agents

Preparing and processing Master and House Airway Bills

Supporting the export documentation process

Coordinating collections and ensuring timely export departures

Liaising with third-party partners such as hauliers, warehouses, and carriers

Assisting with job costing and data entry

Learning how to process customs entries (training provided if required)

Delivering excellent customer service throughout the shipment cycle

What's On Offer - Customer Service Agent Salary: GBP25,000 - GBP27,000 (depending on experience)

Shift: Monday to Friday

Hours: 09:00 - 17:30

Additional Information: Full-time, permanent position Airfreight Exports Based in Manchester

Benefits - Customer Service Agent Open to trainees with the right attitude and willingness to learn

Full training provided (if trainee-level)

Company pension scheme

On-site parking

Supportive team environment with real development opportunities

Exposure to international logistics and key airfreight processes

Whether you're looking to build a career in freight forwarding or bring your export knowledge to a new team, we'd love to hear from you.

All suitable candidates will be contacted within 48 hours.

Ad ID: 5416983676